privacy policy

We take your privacy very seriously. It is atelierchantilly's policy to respect your privacy and to comply with any applicable laws and regulations regarding personal information we may collect from you, including on our website at atelierchantilly.com and other websites we own and operate.

This policy is effective as of August 10, 2020, and was last updated on October 10, 2025.

Information We Collect
The information we collect includes information you knowingly and actively provide to us when you use or participate in any of our services and promotions, as well as any information sent automatically by your device while you access our products and services.

Log Data
When you visit our website, our servers may automatically log standard data provided by your web browser. This data may include your device's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other visit details, and technical details about any errors you may encounter.

Please note that while this information on its own may not be personally identifiable, it can be combined with other data to identify you.

Personal Information
We may ask for one or more of the following personal information:

Name
Email
Telephone/Mobile Number
Home/Mailing Address
Lawful Grounds for Processing Your Personal Information
We will only collect and use your personal information where we have a legitimate reason to do so. In such cases, we will only collect personal information that is reasonably necessary to provide you with our services.

Information Collection and Use
We may collect your personal information when you do any of the following on our website:

Enter any of our contests, competitions, sweepstakes, and surveys
Register to receive updates from us via email or social media channels
Access our content using a mobile device or web browser
Contact us via email, social media, or any similar technology
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and will not further process personal information in a manner that is incompatible with those purposes:

We may collect, hold, use, and disclose information for the following purposes, and will not further process personal information in a manner that is incompatible with those purposes:

Contact and communicate with you
For advertising and marketing purposes, including sending you promotional information about our products and services and third-party information we think may be of interest to you
Enable access to and use of our website, related applications, and related social media platforms
For internal recordkeeping and administrative purposes
Run competitions, sweepstakes, and/or provide you with additional benefits
For security and fraud prevention, and to ensure our website and applications are safe and secure and comply with our Terms of Use
Please note that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information
When we collect and process personal information, and while we retain it, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

While we strive to protect the personal information you provide, we remind you that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with applicable laws in the event of any data breach.

You are responsible for choosing any passwords and their overall security strength, and for ensuring the security of your information within our services.

How Long We Retain Your Personal Information
We retain your personal information only for as long as necessary. This period may depend on the purposes for which we use your information in accordance with this Privacy Policy. If your personal information is no longer required, we will delete it or anonymize it by removing all details that could identify you.

However, we may retain your personal information if necessary to comply with legal, accounting, or reporting obligations, or for archiving in the public interest, for scientific or historical research purposes, or for statistical purposes.

Children's Privacy
We do not target any of our products or services directly to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Disclosure of Personal Information to Third Parties
We may disclose personal information to the following:

Our corporate parent, subsidiaries, or affiliates
Third-party service providers to enable them to provide services, such as IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
Our employees, contractors, and/or related entities
Our current or prospective agents or business partners
Sponsors or promoters of any contests, sweepstakes, or promotions we run
To courts, tribunals, regulators, and law enforcement officials, as required by law, in connection with any actual or potential legal proceedings, or to establish, exercise, or defend our legal rights
Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you, and who collect and process data
International Transfers of Personal Information
Personal information we collect is stored and/or processed in our facilities or those of our partners, affiliates, and third-party providers. Please note that the locations to which we store, process, or transfer your personal information may have different data protection laws than the country in which you initially provided the information. If we transfer your personal information to third parties in other countries/regions: (i) we will carry out such transfers as required by applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Policy.

Your Rights and Control over Your Personal Information
You always retain the right to provide us with your personal information, but you understand that this may impact your experience on our website. We will not discriminate against you for exercising any of your personal information rights. If you provide us with personal information, you understand that we will collect, hold, use, and disclose that information in accordance with this Privacy Policy. You retain the right to request details of any personal information we hold about you.

If we receive your personal information from a third party, we will protect it as described in this Privacy Policy. If you are a third party providing the personal information of others, you represent and warrant that you have the consent of that third party to provide us with that personal information.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please note that we may need to provide specific information to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out-of-date.

If you believe we have breached relevant data protection laws and wish to make a complaint, please contact us using the contact details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing with the outcome of our investigation and the steps we will take to address it. You also have the right to contact a supervisory authority or data protection authority regarding your complaint.

Use of Cookies
We use "cookies" to collect information about you and your activity on our website. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit so that we can understand how you use our website. This helps us provide you with content tailored to your specified preferences.

Limitations of Our Policy
Our website may link to external websites that are not operated by us. Please be aware that we have no control over the content and policies of these websites and are not responsible for their respective privacy practices.

Changes to This Policy
We may amend this Privacy Policy at our sole discretion to reflect updates to our business processes, current accepted practices, or changes in laws and regulations. If we decide to amend this Privacy Policy, we will post the changes on the link you used to access it.

If required by law, we will obtain your consent or provide you with the opportunity to opt-in or opt-out (as applicable) of any new uses of your personal information.